FAQs & Policies

Please feel free to email us with any questions or concerns you do not find answered on this page.

Shipping & Handling

Orders are shipped within 7 business days of receipt of payment.* If quicker service is needed, please put a note in checkout or email us and we will make every attempt to accommodate your request (usually not a problem). Items are shipped by USPS Priority Mail. Robes and large orders may be shipped by UPS ground service.

                              $6.45 ($.01 - $38.00)
                              $8.45 ($38.01 - $80.00)
                              $14.95 ($80.01 - $200.00)
                              $22.95 ($200.01 and over)

Please contact us by email or phone (623-587-8060) for Express Shipping or International availability and charges. At this time, international shipping charges will not appear when checking out. If you place an international order, we will contact you by email with the shipping amount required. For children's shirts, this charge is usually $14.00 (1-2 infant/toddler shirts) or $24.00 (larger and/or 2 or more shirts). Please contact us for other items.

*Throws & robes may take up to 5 days longer.

Can you enclose a Gift Card?

Free gift cards are available. Please include your message here and add to cart We will be sure to enclose it with your gift.

Can thread Colors be changed?

Yes, you may request color schemes or thread color changes with no additional cost. Just add your preference to your cart by using the "special instructions" box found at the bottom of each page. Please note that thread colors may vary slightly in pictures due to photographing and individual monitor settings. Thread colors may be altered slightly to compliment colored backgrounds other than pictured.

Returns

The Cozy Cactus is dedicated to providing quality products you will love, but if for any reason, you are not satisfied, you may return unpersonalized items within 30 days in its original condition for a refund of the purchase price. We are sorry, but we are unable to accept returns on items personalized with name, date or monograms. If we have made an error in personalization, we will certainly exchange the item with the correct embroidery.

Check and Money Orders

Checks and money orders made payable to "The Cozy Cactus" are accepted. Please contact us and we will promptly email you the address to send payment and order. E-checks are accepted through PayPal. Items will not be shipped prior to check clearing (usually 4 business days).

Credit Cards

Credit card payments are securely processed through PayPal and will appear on your statement as "PayPal *COZY CACTUS". Questions regarding PayPal can be answered at PayPal.com.

You do not have to be a member of PayPal to place an order. You may order securely without becoming a member by selecting "No, I do not have a PayPal account" on the left side at checkout and you will then have the option to use your credit or debit card.

Receipts

A receipt for your purchase will be email to you when check out is completed. Please print a copy of this receipt for your records. If you need a copy sent to you, just let me know and I will gladly enclose another one in your shipment.

Privacy Policy

As a valued customer or visitor, The Cozy Cactus fully respects your privacy and personal information. We do not use "cookies" and we promise that The Cozy Cactus will not, under any circumstance, sell, trade or share your personal information with any third parties unless otherwise required by law. Information on PayPal's Privacy Policy can be found at PayPal.com.

Newsletter Subscription

Please subscribe to our newsletter for sales and announcements of new items. Emails will be sent out no more then 4 times per year and, of course, your information is included in our Privacy Policy above.

Other Questions

Please email us or call 623-587-8060 with any remaining questions/comments you may have.